Business and Economics Journal is one of the renowned peer-reviewed journals on Customer satisfaction. The journal is using Editorial Manager System for quality in peer review process. BEJs Editorial and Review team ensures the quality and rapid editorial, review processing with publishing time of just 21 days from the day of submission of manuscript.
If the number of customers, or percentage of total customers, whose reported experience with a firm, exceeds specified satisfaction goals, then we can say that customer is satisfied. Customer satisfaction terminology is related to the marketing. It measures about the products and services supplied by a company meet or surpass customer expectation. Customer satisfaction information can give you insight into exactly how people respond to your stores, your merchandise, your employees, your service, and more. Customer satisfaction information can show you where to invest to maximize customer loyalty, how to turn everyday customers into delighted customers, and even help you recover unsatisfied customers before they write off your brand forever.
Peer review refers to the work done during the screening of submitted manuscripts and funding applications. This process encourages authors to meet the accepted standards of their discipline and reduces the dissemination of irrelevant findings, unwarranted claims, unacceptable interpretations, and personal views. Publications that have not undergone peer review are likely to be regarded with suspicion by academic scholars and professionals.
Last date updated on June, 2014